If you want to be a successful manager, you will need to possess effective, managerial communication skills. Let’s go through some of these ten essential managerial communication skills for perpetual success at the workplace.
The first step to any sort of essential managerial communication is for the manager to be honest, coherent and have clarity with what he/she is saying. Pass on facts to your team members and ensure that you are the one doing it instead of appointing another middleman to do so. Also, if you want the growth and the wellbeing of the employees under you, give them timely, honest feedback about their performance and pointers on how to improve. That way the employees will believe that you are taking active interest in what they do.
Tone of Voice
If you want to improve basic managerial communication skills, practice speaking in front of the mirror and make note of the tone of your voice and the volume. If you are naturally soft-spoken, it can often be interpreted as lack of confidence or interest and if you find yourself being very loud, it could be taken as arrogance. Try and modulate your voice when you are conversing. Sound interested, knowledgeable and authoritative, but not timid or loud.
Dress well for your co-workers to look up to you. You need to be a role model in terms of how you carry yourself, the way you speak, stand, sit and move around. You can command respect with your body language. Flailing your arms too much, raising the tone of your voice, pacing up and down and lacking good posture are all signs of poor body language. Take care of all these aspects and express interest through your body language when your co-workers want to communicate with you. Take care of your facial expressions. A nice smile from time to time won’t do any harm.
Carry yourself with confidence. As if you love your job and you know what you’re doing and whom you’re responsible for. Stick to your words, promises and look at ways to constantly boost your self-esteem and morale. If you are high on confidence, your co-workers will be able to look up to you and believe in what you are doing.
Relevancy In Speech
Speak as clearly and coherently as possible. When you are communicating important information to your co-workers or addressing them in a meeting, try to avoid jargon, slang or abusive words. All of this will only make you seem unprofessional. Keep the content in what you are saying relevant. Always update yourself with new facts, news, latest updates at work and weigh your choice of words.
Before you communicate with your co-workers, chart out what you need to talk about. Write down points that you want to focus on when you’re talking, for better clarity and so that you don’t deviate off-course. Address your team members in a way that they understand you clearly. To do that, you need to “focus” on the subject being discussed and keep your communication crisp.
Choose The Right Time
Would you like it if your boss called you in the middle of the night or called you to work in the wee hours of the morning to discuss work? Unless the work is urgent, you wouldn’t like to be disturbed post-office hours. Keep this in mind when you are the manager. Avoid calling your team members in the middle of lunch, late evenings or just when they are about to leave for the day. It will only get them to begrudge you and they may not even pay attention to what you’re telling them. Always pick the right time when you choose to communicate with your employees. Working hours sans lunch break is a good way to begin.
Never be impartial to anyone on your team if you are the manager. Even if you are, don’t make it evident with your communication. As a manager, you are responsible for all your team members and it is your duty to address all their grievances, problems and queries. Don’t let the others hang in there when you are dealing with a favourite team member, paying special attention to what he/she is saying or giving them unique, one-on-one advice.
Be a good listener. This goes for any profession. If you are a manager, the responsibility of being a good listener doubles. Listening is a basic, but a very essential managerial communication skill that lets you be the better boss. In an emotionally charged situation, allow your employees to talk about their problems freely and don’t add your point of view until they have finished. If you keep adding your point of view in between you could potentially put yourself at the risk of “starting an argument” or “saying the wrong thing” causing your co-worker to resent you. Be prudent and listen.